Frequently asked questions (FAQ)

This is our frequently asked questions page with information about Lockout-Tagout, our products and our services.

By clicking the balloon on the bottom right of this page, you can live chat with one of our engineers during our opening hours. They will help you place your order or give you technical support.

Our opening hours are: Monday to Friday between 08.30 and 17.00 (GMT +1).

Outside office hours you can also submit your question in this box and we will respond as soon as possible.

1 Ordering
1.1 Ordering by phone
Order by phone with the support of one of our sales engineers on +31 (0 ) 10 822 44 00. We are available from Monday to Friday between 08.30 and 17.00 (GMT+1).

1.2 Ordering by fax
Fax your order to +31 ( 0) 10 822 45 00

1.3 Ordering by e-mail
E-mail you order to: [email protected]

1.4 Ordering an online quotation
You can choose to create a quotation online and send a signed including your purchase order number or reference to our e-mail or fax. 

* If you choose to order by fax or e-mail make sure your message includes the following information: Company name, shipping address, billing address, your VAT number, your reference number or purchase nr, our product codes and desired quantities.

1.5 Ordering on our webshop
After selecting the desired items and quantities add these to the shopping cart and click the button "Proceed to chekout". When the shipping, billing and payment fields are filled out, you will receive a confirmation email of your order. Within 24 hours we will inform you about the expected delivery date. After despatch from our warehouse you will receive an invoice by e-mail.
2 Delivery
2.1 Shipment
For shipment of your order uses the following partner: United Parcel Service (UPS)

2.2 Shipping costs

The shipping costs depend on the delivery address (country). uses the following shipping zones: 

Zone 1 = € 7,95
The Netherlands

Zone 2 = € 14,95
Belgium, Denmark (excl. Faroe Islands and Greenland), Germany, France (incl. Corsica and Monaco), Great Britain (excl. Gibraltar and Channel Islands), Italy (excl. San Marino and Vatican City), Luxembourg, Austria, Spain (including . Balearic Islands, excl. Canary Islands) and Sweden.

Zone 3 = € 24,95
Estonia, Finland, Hungary, Ireland, Latvia, Lithuania, Poland, Portugal (incl. Azores and Madeira), Romania, Slovenia, Slovakia and the Czech Republic.

Zone 4 = € 29,95
Albania, Andorra, Bosnia-Herzegovina, Canary Islands, Cyprus, Faroe Islands, Gibraltar, Greece, Greenland, Iceland, Channel Islands, Croatia, Liechtenstein, Macedonia, Malta, Moldova, Montenegro, Norway, Ukraine, San Marino, Serbia, Turkey, Vatican City, Belarus and Switzerland.

Zone 5 = € 99,95
Rest of the world (applicable for orders with a gross weight < 20 Kg)*

* Shipment costs for order with a gross weigth > 20 Kg are on request.

All prices are excluding VAT.

2.3 International Deliveries
For deliveries within the EU import duties do not apply. For deliveries outside the EU import duties and taxes can be applicable. For more information contact your local customs.

2.4 Track & trace
After shipping of your order, you will receive a UPS track & trace number by e-mail. Send an e-mail to [email protected] if you have any quenstions regarding your shipment.

2.5 Delivery Time
Stock items will be shipped within 24 hours (on working days) after placing your order. For non-stock items, the delivery time is about 7 days *. The shipping time depends on the shipping address. Below an overview of the expected delivery time per country: 

1-2 working days: 
Belgium, Luxembourg and the Netherlands. 

2-3 working days: 
Corsica, Denmark, Faroe Islands, France, Greenland, Great Britain, Monaco and Switzerland. 

3-4 working days: 
Andorra, Ireland, Liechtenstein, Norway and Sweden. 

3-5 days: 
Finland, Hungary, Italy, Poland, Slovakia, Spain (excl. Canary Islands) and the Czech Republic. 

4-6 days: 
Estonia, Gibraltar, Iceland, Latvia, Lithuania, Madeira, Portugal and Slovenia. 

5-7 days:
Bulgaria, Cyprus, Greece, Channel Islands, Malta, Romania, San Marino and Vatican City. 

8-12 working days: 
Bosnia-Herzegovina, Canary Islands, Croatia, Macedonia, Moldova, Montenegro, Ukraine, Serbia, Turkey, Belarus and the rest of the world. 

* With the exception of Master Keyed products or engraved padlocks.

2.6 Order confirmation always confirms the expected delivery date on it's order confirmation, which you will receive within 24 hours of placing your order.

3 Warranty
3.1 Product warranty

One year of full product warranty applies on all products available through web shop.
More information about our return policy can be found here. is under no circumstances liable for damage caused by a defect in our items. 

4.1 VAT
All prices on our webshop are excluding VAT. VAT ( 21%) only applies to business orders with a shipping address within the Netherlands or non-business orders with a delivery address within the EU. For business orders within the EU and all orders outside the EU, VAT will not be added. Please fill out your VAT-nr. in the checkout section if applicable.